Shipping

We ship within Canada only. The amounts, destinations, carrier and delivery times below come straight from our checkout's configuration: they are exactly the ones it applies.

Where we ship

We ship to the following provinces and territories: Alberta, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Quebec, Yukon.

The following destinations are paused at the moment, because we are not yet registered for their provincial sales taxes; checkout does not accept them: British Columbia, Manitoba, Saskatchewan.

We do not ship outside Canada. Because every parcel stays in Canada, there are no customs duties to pay on delivery.

No PO boxes. We do not ship to PO boxes. We need a civic address (street number and name) where a parcel can be handed over; enter it at the delivery step.

Shipping cost

• Orders under $99.00: $24.99 flat rate, anywhere we ship except the territories.
• Territories (Northwest Territories, Nunavut, Yukon): $29.99 flat rate.
• Orders of $99.00 or more: free shipping, territories included.

The threshold applies to the total of the items, after discounts and before taxes. There is no handling or processing fee. Like the items, shipping is taxable, based on the shipping province.

Order limit

An order is limited to 20 items in total. For a larger order, write to us through our Contact page.

Carrier

We ship with Canada Post or the lowest-cost carrier. We buy our labels through ClickShip, a shipping platform that compares carriers' rates; we therefore do not commit to using any one carrier. The carrier is the one that transports and delivers your parcel.

Processing and delivery times

We prepare orders Monday to Friday, except on public holidays. We ship your order within 1–2 business days after your payment is approved.

Once your order is prepared, delivery takes about 7 business days, anywhere we ship. So allow 8–9 business days from payment approval: that is the estimated delivery time shown at the review step, before you pay.

These are estimates, not guarantees: weather, peak periods (such as December) or a work stoppage at the carrier can make them longer, especially in the territories and remote areas. If we cannot ship your order in the expected time, we will write to you. Your rights if an order is late are described in the "Your rights" section of the Returns page.

Tracking

Every parcel has a tracking number. As soon as your parcel ships, we email you that number, which you can enter on the carrier's website; the email also names the carrier when we know it. If you do not receive that email, check your spam folder, then write to us.

Lost or damaged parcels

If your parcel is lost (including if tracking says it was delivered but you did not receive it) or arrives damaged (damaged parcel, damaged or missing item), write to us within 14 days of delivery. If your parcel never arrives, those 14 days run from the end of the estimated delivery time (see Processing and delivery times). Give your order number and, if there is damage, attach photos of the parcel and the items; keep the packaging until we reply, because the carrier may ask for it.

We will then send the items again at no cost, and we are the ones who file the claim with the carrier: you do not have to deal with it. If the items are out of stock, we will refund you, shipping included. A parcel lost or damaged in transit is our responsibility, not yours. The 14-day period lets us file a claim with the carrier in time; it does not limit your rights under the law.

Wrong address

Please check your address carefully at the review step. If you notice a mistake after paying, write to us as soon as possible: we can correct it as long as the parcel has not shipped. Once the parcel has shipped, we can no longer change the address.

If a parcel comes back to us because the address given was inaccurate or incomplete, or because it was not picked up at the post office, we will write to you. We can then ship it again, for a new shipping charge at the rate for your destination ($24.99, or $29.99 in the territories), or refund the items; the original shipping charge is not refunded in that case.

Before you pay

The exact shipping cost, the carrier and the estimated delivery time are shown at the review step, before you accept the order and pay. Any questions? Write to us through our Contact page.