Returns

In short

These are the conditions shown at the review step, before you pay, and in your order confirmation:

Returns accepted if you ask for them within 14 days of delivery, for items that are unworn, with their tags attached and in their original packaging; then ship the item within 14 days of our reply, and do not ship anything before that. Items marked "Clearance" at the time of purchase are final sale: no return or exchange, except for a damaged, defective or wrong item. Change of mind: return shipping is at your expense. Damaged, defective or wrong item (wrong item, wrong size or wrong colour): we pay for the return, then send you the right item or refund you. Exchange for another size or colour: you pay to ship your return, we pay to ship the replacement item. Refunds go to the credit card used for the purchase, within 1 to 2 business days of receiving the return (how quickly it shows on your statement depends on your card issuer); the order's shipping charges are not refunded. To start a return, write to contact@babazoorepublic.com with your order number. Return address: Babazoo Republic, 3565 Jarry Est, Suite 305, Montréal, QC H1Z 4K6. These conditions are in addition to your rights under Québec's Consumer Protection Act, including the legal warranty and the cancellation of a distance purchase, and do not limit them.

The details follow.

Time limit

You have 14 days from the delivery date to ask us for a return. Then ship the item within 14 days of our reply.

Condition of items

To be accepted, a returned item must be:

• unworn;
• with its tags attached;
• in its original packaging.

If an item comes back to us in another condition and is not defective, we will write to you before deciding anything; we may then refuse the refund and send the item back to you.

Clearance items

Items marked "Clearance" at the time of purchase are final sale: they cannot be returned or exchanged for a change of mind. This rule applies only to those items and does not affect your rights if an item is damaged, defective or wrong (see below), or your rights under the law (see "Your rights" below). All our other items follow the conditions on this page.

Damaged, defective or wrong item

If an item arrived damaged or defective, or if we sent you the wrong item, size or colour, write to us with your order number and a photo. The mistake is ours: we pay for the return, with a prepaid return label or by refunding your return shipping cost on presentation of the receipt. We then send you the right item at our expense if it is in stock, or refund the item, as you prefer.

A defect that appears after the 14-day return period may be covered by the legal warranty of quality (see "Your rights" below): write to us.

Change of mind

If an item does not suit you, you can return it under the conditions above, unless it is a clearance item. Return shipping is then at your expense, and the order's shipping charge is not refunded. We recommend a tracked shipping service: we cannot refund a return that never reaches us.

Exchanges

We accept exchanging an item for the same item in another size or colour, subject to availability. You pay to ship your return to the address below; we then ship the replacement item at our expense. If the item you want is out of stock, we refund the returned item.

To ask for an exchange, follow the steps below and say which size or colour you want. Clearance items cannot be exchanged.

How to return an item

1. Write to us at contact@babazoorepublic.com (or through our Contact page, subject "Returns and exchanges"), with your order number, the items you are returning and the reason. Please do not ship anything before we reply.
2. We reply with the instructions and, for a damaged, defective or wrong item, the return label.
3. Pack the items carefully and ship them to the return address below.

Return address: Babazoo Republic, 3565 Jarry Est, Suite 305, Montréal, QC H1Z 4K6, Canada.

This is our business address, not a store: returns are by mail only.

Refunds

We refund to the credit card used for the purchase, within 1 to 2 business days of receiving your return, and we write to you when it is done. How quickly the refund shows on your statement depends on your card issuer and is outside our control.

The refund includes the price paid for the returned items, after discounts, and the taxes charged on them. The order's shipping charges are not refunded. If a partial return takes your order below the free-shipping threshold, we do not charge you anything more.

Cancelling an order

If your order has not shipped yet, write to us as soon as possible: we will cancel it and refund you in full. Once the parcel has shipped, follow the return steps.

Your rights

These conditions are in addition to your rights under Québec's Consumer Protection Act; they do not replace or limit them. In particular:

• Distance purchase. The Act lets you, in certain cases, cancel a purchase made online, for example if we did not give you all the information it requires before you ordered, if we did not send you a copy of the contract, or if your order is not delivered within 30 days of the planned delivery date. The time limits and the steps to follow are those set by the Act.
• Warranty of quality. Goods must be fit for the purpose for which they are ordinarily used, for a reasonable length of time. This warranty also applies after the 14-day return period and to clearance items.

To learn more about your rights: Office de la protection du consommateur, www.opc.gouv.qc.ca.